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- Complaints feedback
We want to hear from you. Your feedback helps us improve our services for students and community partners. You can give feedback for free.
You can use our online form to tell us what you think. The form has 3 options:
When not to use the online feedback form
Do not use the online feedback form for:
- appeals of academic results or Recognition of Prior Learning (RPL). See guides, appeals and protections.
- requests for compensation, email insuranceclaims@tafensw.edu.au.
- requests from former employees for statements of service or past employment entitlements, email PeopleHub@tafensw.edu.au
- staff complaints. TAFE NSW staff must follow the staff complaints procedure. Learn more on the intranet Staff Complaints Resource Hub.
If you’re ready to submit your feedback, compliment or complaint, use our online form.
If you’re ready to submit your feedback, compliment or complaint use our form below.
How to submit feedback and what happens next
Learn how to submit your feedback using our online form and find out more about what happens after you send it. Let us know if you need a translator, an interpreter or help to fill in the form. We’re here to help.
Complaints and feedback policy
Learn more about how we manage complaints and feedback in a fair, effective and timely way in the TAFE NSW Customer Complaints and Feedback Policy.
Report serious wrongdoing
Serious wrongdoing includes things like fraud, corruption, major mismanagement or a large waste of public funds. You can report anonymously. If you do, this may limit our ability to investigate your report.
How to report serious wrongdoing
You can make a report by:
- email: fraudcorruptionhotline@tafensw.edu.au
- phone: (02) 7921 1111
- Visit: Anonymous Report Center
- current employees: report to a nominated disclosure officer or use the Staff Portal
You can also contact the Independent Commission Against Corruption (ICAC) NSW. Call them on (02) 8281 5999 or report corruption online.
We’re here to help
Let us know if you need a translator, interpreter, or help to fill in the online feedback form.
Call us on 131 601 or submit an enquiry form.
We understand that these processes can be difficult. You can reach out for support from our TAFE Counselling service by calling 131 601. Learn more about our Counselling service.