TAFE NSW International policies, forms and services

Find the key policies, procedures and forms you may need throughout your time as an international student at TAFE NSW.

The Australian Government wants international students to have a safe and rewarding study experience in Australia.

Australia has laws to make sure international students get quality education. These laws are called the ESOS Framework. The ESOS Framework includes the Education Services for Overseas Students (ESOS) Act 2000 and the National Code 2018.

All Australian educational institutions that train international students must be registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). CRICOS registration means that the course and study provider meet the standards for overseas students.

All the programs and courses TAFE NSW offers to international students are registered on CRICOS. The TAFE NSW provider code on CRICOS is 00591E.

Learn more about the ESOS Framework.

These policies apply specifically to international students and match the requirements of the ESOS Act 2000 and National Code 2018. They protect your education and welfare in Australia.

• International Student Management Policy
• Education Agent Management Policy
• Course Progress and Attendance Monitoring for International Students (VET and ELICOS) Policy

These policies apply to all students, including international students. They support fair and consistent practices across our services. They align with national education and training regulations, including the National Code 2018.

The following policies apply to all students:

• Student Conduct and Discipline Policy
• Student Critical Incident Policy
• Students with Disabilities Policy
• Recognition Policy

Find these policies on our policies and procedures page. You can also access our guides, appeals and protections and feedback, compliments and complaints.

To apply for a refund of your course fees, complete the [Refund of Fee Form [PDF 189]. Make sure to read the International Terms and Conditions before submitting your request.

If you're enrolled in a higher education course, you must complete the Withdrawal and Interruption Application Form – Higher Education Courses along with the Refund of Fee Form.

The International Student Appeals Process outlines how international students can appeal decisions. It includes both internal and external appeals, ensuring your concerns are fairly heard as required under the ESOS Act 2000.

The TAFE NSW Customer Complaints web page explains how you can make a complaint about any TAFE NSW service. We are committed to resolving issues fairly and promptly to improve your experience.

At TAFE NSW we ensure every international student has the support of an International Customer Experience Coordinator. They can help you in accessing the right support services or with any questions you may have.

You can also check out our international student frequently asked questions.