Diploma of Hospitality Management

Through theory and practical course work, you will learn to:

• Lead hospitality services in real and simulated environments
  
• Manage and deliver operational plans
• Enhance customer service experiences
• Prepare and manage budgets
• Manage difficult situations and conflict
• Lead a team of professionals
• Research and comply with regulatory requirements
• Roster staff
• Implement and monitor work health and safety practices

Build your experience and get practical skills in:

• Leadership and management skills
• Managing people from diverse social and cultural backgrounds
• Providing excellent customer service
• Advanced sales techniques
• Managing financial transactions

Develop the qualities you need to get ahead in this industry:

• Strong communication and interpersonal skills
• The ability to build a positive team culture
• The drive to provide outstanding customer service
• Problem-solving strategies
• The ability to work independently and as part of a team
• Professionalism

Technology is changing the way the global hospitality industry operates. Apps in particular, are increasingly important in the way hoteliers manage guest services and can now control many aspects of the guest cycle and experience.

Social networks and hospitality rating platforms like TripAdvisor have had a big impact on customers. This has led to increased transparency in the industry and, ultimately, to improved quality of service provided by hospitality organisations.

As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. Qualifications and quantitative competencies (like forecasting and budgeting) are becoming important for success in the industry.