Certificate IV in Hospitality

Through theory and practical course work, you will learn to:

• Lead and manage people
  
• Monitor work operations
• Provide advice on food and beverage pairings
• Enhance customer service experiences
• Manage conflict in the workplace
• Manage diversity in the workplace
• Contribute to work health and safety procedures

Build your experience and get practical skills in:

• Business operation skills
• Working in a fast-paced environment
• Providing excellent customer service
• Implementing and monitoring safety
• Making espresso coffee
• Providing responsible service of alcohol
• Creating reservations for accommodation

Develop the qualities you need to get ahead in this industry:

• Leadership and management abilities
• Strong communication and interpersonal skills
• Problem solving strategies to meet client expectations
• The ability to work independently and as part of a team
• Attention to detail
• Professionalism
• A strong set of service values

Technology is changing the way the global hospitality industry operates. Apps, in particular, are increasingly important in how hoteliers manage guest services and can now control many aspects of the guest cycle and experience.

Social networks and hospitality rating platforms like TripAdvisor have significantly impacted customers. This has led to increased transparency in the industry and, ultimately, to improved quality of service provided by hospitality organisations.

As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. As a result, qualifications and quantitative competencies (like forecasting and budgeting) are becoming essential for success in the industry.