Advanced Diploma of Hospitality Management

Through theory and practical course work, you will learn to:

• Manage finances, assets and budgets
• Recruit, select and induct staff
• Monitor staff performance and work operations
• Develop and manage quality customer service practices
• Research and comply with regulatory requirements
• Establish and maintain a work health and safety system

Build your experience and get practical skills in:

• Leadership and management skills
• Advanced sales techniques and relationship management
• Developing and implementing marketing strategies
• Preparing and implementing business plans
• Managing diversity in the workplace
  

Develop the qualities you need to get ahead in this industry:

• Collaboration and team work
• Communication and interpersonal skills
• Attention to detail
• Time management
  

Technology is changing the way the global hospitality industry operates. Apps in particular, are increasingly important in the way hoteliers manage guest services and can now control many aspects of the guest cycle and experience.

Social networks and hospitality rating platforms like TripAdvisor have had a big impact on customers. This has led to increased transparency in the industry and, ultimately, to improved quality of service provided by hospitality organisations.

As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. Qualifications and quantitative competencies (like forecasting and budgeting) are becoming important for success in the industry.